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Arrangements Calculating May 24th 2021 as a Bank Holiday

  • 1.  Arrangements Calculating May 24th 2021 as a Bank Holiday

    GENESYS
    Posted 05-24-2021 12:43
    Edited by Nicole Montez 05-24-2021 12:51
    Latitude Customers,

    It appears that Latitude is incorrectly calculating May 24th 2021 as a bank holiday and preventing arrangements from being set up for today. It is pushing today's payment to tomorrow.

    Our Dev team is looking into the original code but it does appear to only be affecting Memorial Day 2021.

    The workaround is to go back and "Tweak" the payment date back to today AFTER the arrangement has been set up. Please submit a Care case if this fix does not resolve your payment issues today and we will get an engineer assigned to assist you further.


    We sincerely apologize for the inconvenience and will work to ensure this type issue does not occur again.

    Thank you,


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    Nicole Montez
    Latitude Customer Care Manager
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