No movement on this, Anurag. As Ed pointed out in his last update - this is a backlog item but we have not prioritized it yet. (There is an immense backlog of projects right now and this is in the list but I don't have line of sight to delivery.)
We recognize fax is still a highly requested item and useful tool in a number of industries and we'll keep it on the backlog to address at some point in the future.
thanks,
Chris
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Chris Bohlin
Product Manager - PureCloud
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Original Message:
Sent: 11-09-2020 18:55
From: Anurag Gusain
Subject: ACD Fax?
Hi Ed -
Do we have any update on this !
Do we have feature where the fax can be sent to multiple Agents in the org or its still one to one ?
Any help around this will be really helpful !
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Anurag Gusain
Cognizant Technology Solutions India
Original Message:
Sent: 02-14-2018 13:00
From: Ed Crabtree
Subject: ACD Fax?
Hi Laurie,
At this time, support for an ACD fax feature is in the PureCloud backlog, but without current plans to implement it. Similarly, there are no current plans for a group fax feature; the behavior you have observed is expected.
Best regards,
Ed Crabtree
Technical Writer
Genesys PureCloud