Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

  • 1.  Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

    Posted 01-26-2018 19:20

    The agent is already available waiting for the call. This message is causing a lot of customers to hang up because they realize this is a robo call.



  • 2.  RE: Is there a way to remove the "Wait for the next agent..." message when a predictive dialer calls connects to an agent.

    Posted 02-15-2018 20:27

    It sounds like you need to modify the in-queue flow to remove or change that message. Here's a resource article that may help:

    https://help.mypurecloud.com/articles/queue-flow-overview/



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources