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Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

  • 1.  Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

    Posted 01-24-2018 06:54


  • 2.  RE: Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

    Posted 01-24-2018 15:00

    Hello Lee,

     

    There is a dropdown called "Default Script" located under the "Voice" tab in Queue management. Have you tried that?



  • 3.  RE: Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

    Posted 01-24-2018 18:20

    Got it yes thanks!!, I was trying to find where you link it in the actual script builder.

    Do you know if you can pop up a script via Architect workflow??



  • 4.  RE: Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

    Posted 01-24-2018 18:34

    There are instructions here for allowing architect flows to select a script...

    https://help.mypurecloud.com/articles/enable-screen-pop/

     



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