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  • 1.  Turn off DID prompt?

    Posted 01-24-2018 00:25

    Is there any way to turn off the prompt that plays every time a user's PureCloud DID is called by an external party? This is the one - "Please stay on the line while you are connected to..." This is making our execs unhappy because it is not a good experience for their callers. Thanks for your help.



  • 2.  RE: Turn off DID prompt?

    GENESYS
    Posted 01-24-2018 15:59

    Hi Altaf,

     

    I asked around and that prompt is happening to give the system a chance to figure out if the incoming call is actually a fax.

     

    The second paragraph of this article talks a bit about it:

     

    https://help.mypurecloud.com/faq/faxes-sent-received-purecloud/

     

    Thank you,

    Clay



  • 3.  RE: Turn off DID prompt?

    Posted 01-24-2018 18:26

    If you do not want specific (or any) users to accept faxes to their DID, you can take away their onenumber fax permission and the prompt will go away.



  • 4.  RE: Turn off DID prompt?

    Posted 01-24-2018 18:33

    @Clay Tison? Thanks Clay, I know on premise we could offer up additional ringback while the call analysis was doing it's thing. Is there anything in the works to offer that as a PureCloud option?

     

    @Lucie DeCristofaro? Thank you Lucie, that will work well for a lot of our users. Much appreciated!



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