Genesys Cloud CX

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How can I open an attachment contained in an email interaction?

  • 1.  How can I open an attachment contained in an email interaction?

    Posted 12-11-2017 23:28


  • 2.  RE: How can I open an attachment contained in an email interaction?

    GENESYS
    Posted 12-12-2017 19:10

    As an agent, you can open any attachments or view inline images when you are working on an interactions.

     

    From a quality management perspective, you can also view any attachments or inline images when you navigate to Performance > Interactions > specific interaction.

     

    Is there a particular issue you are seeing? If you're unable to view these attachments I would advice to open up a support ticket.