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Are there Issues with Customer Care / My Support? I am getting the following error message when I try to login via Okta : "SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

  • 1.  Are there Issues with Customer Care / My Support? I am getting the following error message when I try to login via Okta : "SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

    Posted 11-20-2017 12:48


  • 2.  RE: Are there Issues with Customer Care / My Support? I am getting the following error message when I try to login via Okta : "SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

    GENESYS
    Posted 11-20-2017 13:52

    Hi Rogier,

     

    Since you're having issues with the Portal have you already opened a case with the Portal Admin team by sending an email here: customercare@genesys.com?

     

    I'll try to hunt down a solution for you too from my side.

     

    I apologize for the inconvenience.

     

    Thank you,

    Clay



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