Genesys Cloud CX

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  • 1.  API - Recording

    Posted 11-16-2017 20:51

    I'm very new to API's and am trying to accomplish the following:

     

    Update the Archive Date to a future time that is approximately 5 minutes from the sending of the request.

     

    I have successfully been able to get the Recording ID which is apparently 1 of 3 pieces of required information, the other being the interaction ID. What I'm struggling with is the Parameter for "body" which is described as "recording", data type "recording", and is required...

     

    1) is this the right API for trying to get my recently restored recordings set back to archived (to free up my available retrieval requests) and

    2) if that is the correct API, how do I satisfy that Parameter? Is it looking for an actual recording to send back and overwrite?

     

    Thanks in advance (and bear with me!).



  • 2.  RE: API - Recording

    GENESYS
    Posted 11-17-2017 14:19

    Hi Juan,

     

    I'd suggest you try the PureCloud Developer Forum. They live and breathe APIs over there.

     

    https://developer.mypurecloud.com/forum/

     

    Thank you,

    Clay