Rogier, I want to help you solve this problem, but we'll need a more clear description of the problem. If you could include a screen shot of the error message, and a description of when this problem occurs (what is the agent doing when it happens?) that will help us solve this for you. If you want a direct follow up, please send this information on to PureCloud Support.

In Chrome: User has webrtc, settings all correct. Making phone call, after pickup directly a error message. No audio but connection is there

In Mozilla all works fine

Is this the message you see?

Yes and another one, also in red. Euhm....damn something with cannot continue with connection try again later or so...

(Did not write down the message) My prio was to get the agents live again