Genesys Cloud (formerly PureCloud)

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Set voicemail language per user

  • 1.  Set voicemail language per user

    Posted 10-23-2017 13:57

    I have noticed that you can change the language on an edge or edge group and that changes the language prompt when we dial for voicemail. Is it possible to change it per user instead ? In the same site, I have people that prefer french and other english. How do I accomplish this ?

     

    Marco.



  • 2.  RE: Set voicemail language per user

    GENESYS
    Posted 10-26-2017 14:32

    Hi Marco,

     

    I asked one of our engineers and unfortunately, currently there does not appear to be a way to change the voicemail language per user. It is currently controlled by the language setting in the edge group. We're not aware of a way to override that behavior.

     

    Thank you,

    Clay



  • 3.  RE: Set voicemail language per user

    Posted 03-03-2021 06:04
    Hi Clay, any news about this?

    ------------------------------
    Sergio Rota
    TechneValue GmbH
    ------------------------------



  • 4.  RE: Set voicemail language per user

    Posted 10-26-2017 14:34

    Ok, thanks a lot for the answer !



  • 5.  RE: Set voicemail language per user

    Posted 10-26-2017 14:38

    Sorry, wrong account. Thanks for the answer also :)