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How to clear a stuck interaction?
Victor Chiappetta
10-19-2017 14:11
I have an agent with an interaction that has been running for 168 hours + now. Logging out and back...
Stefano Pucci
10-19-2017 14:52
I suggest to you to open a new service request to Genesys support , including conversations ID inv...
Stefano Pucci
10-19-2017 15:39
Hi Victor, yes I agree with you. Do the troubleshooting on Pure Cloud is quite impossible to ...
Andrew Adel
03-08-2018 03:53
Dear All I facing the same issue and <g class="gr_ gr_69 gr-alert gr_tiny gr_spell gr_inline_c...
Aude Cozens
01-10-2018 03:11
Hi all, We are having the same issue here: some agents appear to be interacting for 4988 hour...
Rogier Bosch
01-10-2018 08:18
Try disconnect the interaction with postman and the API /api/v2/conversations/calls/{conversat...
Rogier Bosch
01-10-2018 08:21
Yes, admin tasks should be in PureCloud. For the time being with the API and Postman you can do ...