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Hi all,
When is possible to have these metrics also in Inbound Call Flow?
Could be interesting , to offer a callback or set an emergency message before route calls to an ACD.
Could someone give me if is in roadmap?
Thanks
Stefano
We have started exploring this. There are some changes we will need to make in order to provide this functionality and we don't have a solid time estimate yet on how much time it will take to build this into PureCloud, but it's definitely something we are keeping our eye on.
Thanks Lucie!
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