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Is posible to know Wrap up Note in a report?

  • 1.  Is posible to know Wrap up Note in a report?

    Posted 07-17-2017 10:06

    Hi!

    With this report "Interaction Details Report" i can see all the interactions with the wrap up code,

     

    Can i see the same information with the Wrap Up note?

     

    thanks



  • 2.  RE: Is posible to know Wrap up Note in a report?

    Posted 07-27-2017 20:28

    This functionality doesn't exist today but we do have "wrap up notes" as an feature enhancement request in the interactions detail list. I don't have an estimated date on that feature but I will certainly log your request - it's a great one!

    Rebecca Gibson, PureCloud Product Manager, rebecca.gibson@genesys.com



  • 3.  RE: Is posible to know Wrap up Note in a report?

    Top 25 Contributor
    Posted 09-05-2019 00:23
    HI Rebecca,

    Could you please confirm if the wrap-up notes report was implemented?

    If not, is there an ETA?

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    Paulo Mesquita
    Spark NZ Trading
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  • 4.  RE: Is posible to know Wrap up Note in a report?

    GENESYS
    Posted 09-05-2019 10:01
    Rebecca left the company a good bit ago. She wasn't looking at creating a report, but just adding the information to the Performance>Interactions view, and that has been added.

    Eventually you will be able to export the Interaction Details to a CSV file and thus create your own report. Hopefully that will be available this year.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Is posible to know Wrap up Note in a report?

    GENESYS
    Posted 13 days ago
    Interactions export is now available! You should now find the download button in your Interactions, Agent Interactions, and Queue Interactions views if you have Analytics > Data Export All permissions. Check out the Resource Center for more information: https://help.mypurecloud.com/articles/interactions-view/.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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