A place to ask questions, connect with others, and stay in the know
While every contact center may have a different focus, there are still some common reports that apply to most. See which PureCloud reports those are in our Common Reports training here: https://training.mypurecloud.com/lesson/common-reports/
New Users
Existing Users
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources