Of course!
What I am seeing is this:
A customer called into the IVR (rows 1 & 3).
That call was then routed to a queue (row 4).
Next, the customer setup a callback (row 2) and the callback interaction is now waiting in the queue (row 5).
So, those 2 long 'interaction' segments represent the 5 minute period of time that the callback was in the queue, waiting for an agent to be assigned to it.
Later, an agent (Sussie) got assigned the interaction (row 7), accepted it and dialed the customer's number back (row 6).
The customer's phone then starts ringing (row 1), and the customer and agent are now interacting (row 2 & 6).