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Is there any way to determine if there are any agents "on queue" in a particular queue while in a call flow? The goal being to divert the call to a different path if there is no one there to potentially take the call. "On queue" and available would be nice too.
See the API idea in this thread: https://community.mypurecloud.com/s/question/0D544000050oEV2CAM/overflow-settingscall-back?t=1498587340906
No bridge server. This same data is available in the IVR of other Genesys products w/o having to write custom code.
Correct. The feature has not yet been added to PureCloud. It is a separate (much younger) platform, and thus does not have all the same features as the older, established platforms.
Please emphasize (through Support) that this is a vital feature which you need, to make sure Product Management gives the development proper emphasis.
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