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  • 1.  Outbound recycle campaign rule Bug

    Posted 06-20-2017 14:49

    Hi,

    I have a problem wih the recycle rule for an outbound campaign. I prepared a test case like this:

    Contact list with around 1000 leads, predictive dialing, 2 agents, recycle when campaign progress is equal or higher to 1%. No filters, no rule sets.

    When I start the campaign the recycle rule seems to work for 3, 4 times, but after that it stops to recycle the campaigns and goes on calling the other leads.

    Can you help me?

    Thanks



  • 2.  RE: Outbound recycle campaign rule Bug

    GENESYS
    Posted 06-27-2017 19:53

    For assistance with a bug, you will need to contact Support.



  • 3.  RE: Outbound recycle campaign rule Bug

    Posted 06-28-2017 06:42

    I did....8 days ago, still waiting for an answer!

     



  • 4.  RE: Outbound recycle campaign rule Bug

    Posted 06-28-2017 18:40

    I had a issue with the reclycing settings a few months ago, and the support couldn't reproduce the probem i was having

     

    But I recreated new campaign rules, and campaign....after that I didn't had this problem anymore

    In my case the rules i had was to recycle when the campaign reachs 99%, so I also created for 98% in case it would fail



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