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Our agents are on diffrent queues and they should not have a option to decide by them self what queues they should have activated or not.
I cant find anything in https://help.mypurecloud.com/articles/choose-queues-work/ about to remove the option to remove this.
Is there anyway we can disable the option for agents to activate queues by them self?
There is a permission to control that. Routing > Queue > Join.
By default we include this on the default role for agents but you could remove it.
Thanks it worked!
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