I don't know what you see or are looking at, but it is still a permission:
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 09-28-2020 16:18
From: Carlos Albor
Subject: Anyway to disable Activate Queues for agents
"Routing" isn't an option in 2020 Genesys. Only "Call Routing" and "Message Routing." How is this applied in 2020 Genesys UI?
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Carlos Albor
Connected Care Health Services
Original Message:
Sent: 06-16-2017 14:36
From: A Contributor
Subject: Anyway to disable Activate Queues for agents
There is a permission to control that. Routing > Queue > Join.
By default we include this on the default role for agents but you could remove it.