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  • 1.  Anyway to disable Activate Queues for agents

    Posted 06-16-2017 07:46

    Hi,

     

    Our agents are on diffrent queues and they should not have a option to decide by them self what queues they should have activated or not.

    I cant find anything in https://help.mypurecloud.com/articles/choose-queues-work/ about to remove the option to remove this.

     

    Is there anyway we can disable the option for agents to activate queues by them self?



  • 2.  RE: Anyway to disable Activate Queues for agents

    Posted 06-16-2017 18:36

    There is a permission to control that. Routing > Queue > Join.

     

    By default we include this on the default role for agents but you could remove it.



  • 3.  RE: Anyway to disable Activate Queues for agents

    Posted 09-28-2020 16:19
    "Routing" isn't an option in 2020 Genesys.  Only "Call Routing" and "Message Routing."  How is this applied in 2020 Genesys UI?

    ------------------------------
    Carlos Albor
    Connected Care Health Services
    ------------------------------



  • 4.  RE: Anyway to disable Activate Queues for agents

    GENESYS
    Posted 09-28-2020 16:58
    I don't know what you see or are looking at, but it is still a permission:

    Perhaps your user does not have proper permissions to see it? 

    What level of licensing does your organization have? Genesys Cloud 3?


    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 5.  RE: Anyway to disable Activate Queues for agents

    Posted 09-28-2020 18:05
    I was looking in the wrong place.  I was looking under admin section for "routing."  I found it under the "Roles and Permissions" section.   [Role Name] > "Permissions Tab" then filter the permission column using "routing queue join"

    Thanks.

    ------------------------------
    Carlos Albor
    Connected Care Health Services
    ------------------------------



  • 6.  RE: Anyway to disable Activate Queues for agents

    Posted 06-19-2017 12:47

    Thanks it worked!



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