Hi, I'm trying to build a call flow that plays a prompt based on which IVR the user calles in from.
The scenario I have is that my customer provides services for other businesses, so instead of having to build one call flow per b2b customer I want to make a call flow what can play a prompt based on the IVR Configuration name.
I know I can do something with the "Call.CalledAddress", but they have a range of numbers they can call, so I would like the call flow to make a decision based on the IVR Configuration name.
Does this make sense?
Is that possible?
Or do I have to make the decision based on the "Call.CalledAddress" and make a logical switch? If that is the case is it possible to make it with more then 3 cases?