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  • 1.  Screen Pop up is not displaying

    Posted 06-13-2017 12:44

    An IVR is created in Architect, in that I am calling Set Screen Pop action and set the created script then added step to transfer to queue.

    In the script I have called web page url (help page of purecloud). When a call is made to this IVR, I am not able to see the screen pop up.

    Can you please guide me to achieve this.

  • 2.  RE: Screen Pop up is not displaying

    Posted 06-26-2017 11:02

    Hi Bindu,


    did you use the same value on both variables in Architect and Scripts(is case sensisitive).

    Can you share your config?





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