Genesys Cloud CX

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  • 1.  Call Data action - Email Flow

    Posted 06-02-2017 15:34

    I have a query about the object of the email flow. The Call Data action, I understand you can make use of Bridge actions.

    I need to create a database query using an email account, so I want to use a webservice-datadip connector.

    But when I create the Bridge action, it does not appear as a Call Data action option.

    What considerations should I have to be able to fulfill what they ask me?

    I would appreciate your support.

     

    2-06-2017 10-28-59

     

     

    regards

    Julio Segil



  • 2.  RE: Call Data action - Email Flow

    Posted 06-05-2017 15:53

    That's a new feature which is in limited release, so you need to ask support for access.



  • 3.  RE: Call Data action - Email Flow

    Posted 06-28-2017 15:14

    Good day. Then I understand that I should have habited the CallData Action for webservice data dip ?. Since I only see information that is used with Salesforce no more.

    Regards.