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  • 1.  Need to allow 'press 1 to leave a voicemail' option

    Posted 05-31-2017 00:36

    Can I allow callers to 'press 1' and be transferred to voicemail while they are waiting in-queue?  I want to loop 2 prompts - voice greeting for 10 seconds followed by 30 seconds of hold music, and allow callers to press a button to leave the queue and be transferred to voicemail at any time while they are in queue.



  • 2.  RE: Need to allow 'press 1 to leave a voicemail' option

    Posted 06-27-2017 15:57

    Short answer: Yes.

     

    Long answer:

     

    Use your inbound call flow to control your initial greetings. Once in the in-queue flow, use a loop step to control how many times you want to loop through the prompt, hold music. In the loop use a collect input step to get the user response. Once you fall out of the loop you can do whatever you want. Just remember that if you re-use the variable to initialize it to a non-selectable value first, just in case.

     

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