Hello,

 

are there any other attributes that can be used besides ZD_SearchType and ZD_SearchValue for Zendesk's screenpop?

 

I'd like to set the Zendesk brand and workgroup as a minimum, preferably certain ticket fields as well (like product).

 

I would also like the call data that is now added as a public comment to be an internal note.

 

Thanks,

Jeroen 

Hi Jeroen,

 

No, there aren't other attributes. PureCloud for Zendesk only uses ZD_SearchType and ZD_SearchValue.

 

Internal notes are something on our roadmap, but we don't have a fixed timeline for when this feature will be available.

 

I’ll pass on your other feature requests.

 

Thanks,

Amy

Hi Ami,
there are some news about that?

We have a customer that is going to use Zendesk with GCloud, and wants pass some "custom info" inside the ticket created in Zendesk when agent answer the call.

Many thanks
Best regards
Giuseppe

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Giuseppe Cisternino
ComApp S.r.l
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Original Message:
Sent: 05-25-2017 11:06
From: Amy Miller
Subject: Zendesk Screenpop

Hi Jeroen,

 

No, there aren't other attributes. PureCloud for Zendesk only uses ZD_SearchType and ZD_SearchValue.

 

Internal notes are something on our roadmap, but we don't have a fixed timeline for when this feature will be available.

 

I'll pass on your other feature requests.

 

Thanks,

Amy