This document (https://help.mypurecloud.com/articles/port-did-numbers/) doesn't include any information on how Genesys expects to handle numbers being forwarded (RCF) to PureCloud between cut-over and port completion (since porting can't be scheduled and isn't guaranteed to complete without challenges by telcos).

My presumption is that you need to define the forwarded DID and TFN in  DID pools prior to RCF beginning and then when the port is ordered and finally executed the numbers will already be in-place and waiting to receive calls with zero down time. The goal, of course, is zero down time. 

Can someone confirm that process or advise if there is a different procedure for Genesys/PureCloud?

Thanks.

Hi Patrick,

After you submit a Letter of Authorization to port DID numbers to PureCloud Voice, it could take up to 10 days to confirm an exact port date. For this reason, we recommend that you submit a port request far enough in advance (2-3 weeks) to cover the 10 days. The extra time allows you to prepare for the porting of your numbers. 

I updated the document that you reference with a Tip at the top of the page: https://help.mypurecloud.com/articles/port-did-numbers/.

Happy porting!

Amy