Hello,
Our customer is complaining about voice quality.
We enable media and protocol capture on the external trunk (a SIP trunk).
We also enable media and protocol capture on the phone trunk (a WebRTC phone trunk).
When I export and download the captures, i always get following results:
The phone trunk capture is always completely empty, no packets
The external trunk capture only shows the SIP signalling packets, no RTP packets
In my understanding, the RTP flow like this:
SIP Provider --> External trunk --> Phone trunk --> WebRTC phone
So I should be able to capture and see the media packets?
Maybe there's something in the configuration which is preventing the packets to be captured, but I have no idea what that could be.
Thanks
Steven