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Email Footers on Outbound Emails

  • 1.  Email Footers on Outbound Emails

    Posted 05-13-2017 00:36

    Hi. Just going through deployment and I'm trying to understand if there is a way to automatically add an email signature to outbound ACD emails. I could use Canned responses but this seems counter intuitive and clunky. Any advice welcome.

     

    Thanks

     

    Damian



  • 2.  RE: Email Footers on Outbound Emails

    Posted 05-15-2017 12:39

    This is not currently available. You are correct that the best workaround is to use canned responses, but I do understand that is not ideal.

    We have been spending time on improving our email capabilities, such as adding advanced email routing, ability to register your own domain, ability to view images inline, data dips to Salesforce. We are getting close to having dynamic auto-email responses available as well.  Support for automatic headers and footers will be addressed later.



  • 3.  RE: Email Footers on Outbound Emails

    Posted 07-04-2017 12:28

    Dynamic auto-email responses would be great! Do you have any idea when this feature will be available ?



  • 4.  RE: Email Footers on Outbound Emails

    Posted 07-04-2017 12:31

    We are planning on making auto responses available this month, in July.



  • 5.  RE: Email Footers on Outbound Emails

    Posted 07-04-2017 12:33

    Great news @Lucie DeCristofaro? . Thanks for the update



  • 6.  RE: Email Footers on Outbound Emails

    Posted 07-26-2017 02:08

    Any timeline on email signatures? My users have been asking for that as well.



  • 7.  RE: Email Footers on Outbound Emails

    Posted 09-12-2017 09:33

    This is a feature we would also like to see. We currently use canned responses but you cannot guarantee that the agent will always apply this.?



  • 8.  RE: Email Footers on Outbound Emails

    Posted 09-12-2017 11:54

    We have email signatures on our roadmap for the next 6 months. It would be good if you could send me a screenshot or what you'd expect your email signatures to look like.



  • 9.  RE: Email Footers on Outbound Emails

    Posted 09-12-2017 11:58

    Wow...within the next 6 month...I was hoping, as mentioned, this year.... We have to stick to our other platform with extra costs each month...



  • 10.  RE: Email Footers on Outbound Emails

    Posted 09-12-2017 12:50

    Same here. Our customer has decided to roll back to their previous eMail solution, because of the lack of signatures, the limited lay-out options, and not being able to forward an eMail to an external destination.

     

    How it should look? Just as any eMail signature (examples):

     

    signature1

    signature2

     

     



  • 11.  RE: Email Footers on Outbound Emails

    Posted 09-12-2017 13:14

    And us.. We have switched email on and off a few times over the last few months.? As well as the signatures we would also like to see the ability to cherry pick emails within the queue and put an email on hold. That being said the biggest issue for us is that you cannot set business hours for the SLA calculation. We are not a 24/7 operation and if an email is left in the queue out of hours your SLA is then breached.



  • 12.  RE: Email Footers on Outbound Emails

    Posted 09-12-2017 14:14

    Would also that that ability to set signatures by queue is critical.



  • 13.  RE: Email Footers on Outbound Emails

    Posted 01-20-2018 23:46

    Hello,

     

    Is there any update on this. It is still not pssoble to add a picture to a canned response (to use as a mail signature).

    The options for layout haven't changed either.

    This was first promised for "somewhere" 2017, and in September 2017 promised for "within six months".

    This a deal breaker for potential customers.

     

    Thx

     

    Steven



  • 14.  RE: Email Footers on Outbound Emails

    Posted 12-07-2018 08:59
    Hi, 

    Is there any update on this topic? Would love to have more personalized outbound emails without having to use canned responses all the time. The current plain text isn't ideal. 

    Best,

    ------------------------------
    Colin
    HelloFresh Benelux & France
    ------------------------------



  • 15.  RE: Email Footers on Outbound Emails

    GENESYS
    Posted 12-10-2018 08:54
    @Lucie DeCristofaro ? ​

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
    ------------------------------



  • 16.  RE: Email Footers on Outbound Emails

    Posted 10-04-2021 19:54
    Are email signatures for outbound email available in 2020 R4?

    ------------------------------
    Jennifer Gaskins
    First-Citizens Bank & Trust Company
    ------------------------------



  • 17.  RE: Email Footers on Outbound Emails

    GENESYS
    Posted 12-10-2018 09:33
    There hasn't been any progress on this particular feature. There are various email enhancements that are in the ideas portal and you can vote for them, comment and watch progress there: https://purecloud.ideas.aha.io/ideas/search?utf8=%E2%9C%93&query=email

    ------------------------------
    Lucie DeCristofaro
    Genesys - Employees
    ------------------------------



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