Collaborate license cost varies by subscription/contract these days.
The best place to look for the Collaborate license cost is in your quote or contract.
There may or may not be information on the Admin>Subscription page--that depends on whether you are on an Annual Prepay subscription with committed Collaborate users vs. Annual Prepay with
no committed Collaborate users, or Month-to-Month with usage vs. Month-to-Month with
no Collaborate usage...etc.
The cost is usually 0.00, but not always.
There is no charge until the user logs in and thus uses the license.
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 10-15-2019 22:59
From: Darryn Chang
Subject: PureCloud Collaborate is free?
Its my understanding that if the user logs into Purecloud then they will be charged the communicate license fee.
But if the users don't log in as they come across from your AD server then no fee will apply.
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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
Original Message:
Sent: 10-15-2019 16:34
From: Edward Wu
Subject: PureCloud Collaborate is free?
Hi,
When we synced up an user from AD to PureCloud, it automatically assigned employee role and Collaborate license. Is there a cost to that user? Or cost incurs when the user logins to PureCloud?
Thanks,
Ed
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Edward Wu
BANK OF HAWAII
Original Message:
Sent: 05-08-2017 08:03
From: Gina Tyree
Subject: PureCloud Collaborate is free?
Hi @Diego Prada, yes that is correct. Enjoy!