It would be very efficient if we could filter out any agent that is OFFLINE from the Agent Performance screen.  This is a feature available in most other Contact Center tools.  Why is this not available with PureCloud?  It seems very cumbersome to display this report on a large real-time monitor, that is not manned btw,  and have to scroll through all the offline agents just to see the agent's states of those that are online.  Not well thought out report!!

We HEAR you ! Great news - we are working on a set of enhancements to the queues activity views and there will be an easy way to filter out the offline agents. Keep an eye out in May for this new feature.