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  • 1.  Set Estimated Wait Time Expression to Spanish

    Posted 04-13-2017 16:06

    I am trying to get an in-queue call flow to state the estimated wait time in Spanish.  The validation error states that the action with the current settings are not supported. I have set the language and the skill so I am not sure what I am missing. 



  • 2.  RE: Set Estimated Wait Time Expression to Spanish

    GENESYS
    Posted 04-14-2017 17:14

    We are actively working on system audio file support in Architect for Spanish (es-ES) for the Play Estimated Wait Time and Play Position In Queue actions. It is not currently available, but on the roadmap for release in the near future.



  • 3.  RE: Set Estimated Wait Time Expression to Spanish

    GENESYS
    Posted 05-10-2017 19:03

    Good news! We recently announced support for estimated wait time, position in queue, and caller input verification for Spanish (es-ES). @Vanessa Allen I hope this helps you with your previous issue. For more information, see PureCloud supported languages here: https://help.mypurecloud.com/articles/purecloud-supported-languages/



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