Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Microsoft Excel or Microsoft Power BI integration

    Posted 03-17-2017 13:25

    Hello,

     

    We need our own custom reports. The regular reports are not enough. Is there any ready to use API Integration for Microsoft Excel or Microsoft Power BI? This way we could make our own custom reports. We need more detailed reports about interactions and user-status.

     

    Thank you



  • 2.  RE: Microsoft Excel or Microsoft Power BI integration

    GENESYS
    Posted 03-20-2017 20:26

    Hi, Geiger,

     

    I spoke with our development team around this question. While we don't have this integration available today, we do have an open source project that may help get you what you need. 

     

    https://github.com/MyPureCloud/open-data-exporter/wiki 

     

    Best regards,

    Ashley



  • 3.  RE: Microsoft Excel or Microsoft Power BI integration

    Posted 03-21-2017 08:09

    Hi Ashley,

     

    Thank you for the answer. This open source project is too much developing for us. Perhaps something good for bigger companies with a lot of it-resources. I hope there will be a better solution in the future.

     

    Thank you.

     



  • 4.  RE: Microsoft Excel or Microsoft Power BI integration

    GENESYS
    Posted 03-27-2017 17:49

    I would also note that we have some partners who have created in-house integrations for Excel export and MS Power BI Integrations

     

    Excel Export tools:

    https://www.mypureinsights.com/ @Rick McGlinchey 

     

    Power BI Integrations:

    Avtex (http://avtex.com/about-us/) @Michael Shrall 



  • 5.  RE: Microsoft Excel or Microsoft Power BI integration

    GENESYS
    Posted 03-29-2017 23:00

    @Geiger Pascal  I'm Rick with Pure Insights and we're happy to help with your data and reporting needs (real time and historic) For historic, we have 2 offerings,

     

    1 - a basic call detail extract as a comma separated file (CSV): https://www.mypureinsights.com/data-extractor-1-0/ 

    2 - we can present your data in SQL tables in an Oracle database hosted in AWS: https://www.mypureinsights.com/database-for-purecloud-1-0/ 

    3 - for real time monitoring of your contact center, here's the configurable PureCloud dashboard: https://www.mypureinsights.com/dashboard-for-purecloud-1-0/

     

    To subscribe to these offerings, just add to the cart and pay with a credit card. Plans start at monthly. Discounts available for 2 or 3 year subscriptions. Easy!

     

    Feel free to contact us via the site or send me a message through the community if you have questions or would like to arrange a demo and conversation.

     

    @Jack Nichols  - Thanks for the referral.

     

    @Ashley Timbrook - we should catch up on this stuff one of these days! :)



  • 6.  RE: Microsoft Excel or Microsoft Power BI integration

    GENESYS
    Posted 03-30-2017 12:15

    This is great stuff, Rick!! @Rick McGlinchey  I miss working with you! Thanks for the Pure Insights information. The dashboard is fantastic!



  • 7.  RE: Microsoft Excel or Microsoft Power BI integration

    GENESYS
    Posted 27 days ago

    I did a search on Power BI and this came up, so I'll ad a more recent note...

    There's a Resource Center article on how to use the (now) existing scheduled export functionality for a Performance view to a static URL and then pull that into Power BI (if you aren't just going to use the .csv export to pull into Excel):

    https://help.mypurecloud.com/articles/generate-static-link



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources