@Geiger Pascal I'm Rick with Pure Insights and we're happy to help with your data and reporting needs (real time and historic) For historic, we have 2 offerings,
1 - a basic call detail extract as a comma separated file (CSV): https://www.mypureinsights.com/data-extractor-1-0/
2 - we can present your data in SQL tables in an Oracle database hosted in AWS: https://www.mypureinsights.com/database-for-purecloud-1-0/
3 - for real time monitoring of your contact center, here's the configurable PureCloud dashboard: https://www.mypureinsights.com/dashboard-for-purecloud-1-0/
To subscribe to these offerings, just add to the cart and pay with a credit card. Plans start at monthly. Discounts available for 2 or 3 year subscriptions. Easy!
Feel free to contact us via the site or send me a message through the community if you have questions or would like to arrange a demo and conversation.
@Jack Nichols - Thanks for the referral.
@Ashley Timbrook - we should catch up on this stuff one of these days! :)