Hi Jay,
We have sorta the same issue as both Heather and Timm.
As of now, our team leaders have to go into each of the team members schedule to view their day/week (those leaders should not have access to WFM)
Is it a way to view the whole Business Units/Management units schedule without having WFM permission?
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Mats Mossing
Lowell Norge AS
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Original Message:
Sent: 03-15-2017 12:29
From: Jay Langsford
Subject: Team roster view
Hi Heather,
I have added an item on the roadmap for the ability for agents to have a read-only view of the management unit's published schedules.
Hi Timm,
If the agents are not working on shared load across the teams, then I would suggest breaking up the management unit into multiple management units to reflect the team structure. If they are working on shared load, then you could filter the schedule view by queues, skills, or languages. PureCloud does not have a concept of Team, but when it does we will add it as a filtering mechanism throughout workforce management.