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Would it be possible to have the ability to select multiple wrap codes for an interaction. Sometimes a call can involve many different reason for the call and to better code and cost resources this facility would be greatly appreciated.
I did some research and found that this ability isn't supported as of today. I am going to put in an Enhancement Request on your behalf to see if we can add support for this in the future. Thank you so much for the idea!
I want to know if this ability to select multiple wrap codes is supported or it is in the roadmap. we greatly appreciated too.
Hello, a number of months have passed since my original post and I am wondering if there is any progress on this suggestion.
Hi, @Jason Pratt? - Agreed. I'm going to follow up and see what's happening here!
Hi, Jason - I was hoping to get a more definitive answer here, but unfortunately all I can find is that it's on our PureCloud roadmap. No date has been specified yet. I understand the business need here and once I get more concrete information, you'll be the first person I notify. That also goes for Diego.
Since we have acquired a few new companies into our group the the ability to apply multi wrapup codes is the number 1 request from our Call centre manager.
Makes sense considering a Telco competitor has been hammering on our door pushing us to shift to a platform which supports this along with a few other features lacking in PureCloud
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