When adding a new schedule I would like to have the possibility to override the default "Closed Hour Call Flow". Instead of playing the standard out of business hours message it could be that we want to say something else that is more related to that specific day(s). 

 

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Telephony / IVR Routing / Schedules

I second this, was just gonna post this suggestion myself. If, for example, you close for a national holiday and want to play another closed prompt for this single day. As of now you have to create a task in the closed flow and check for a specific date or change the closed prompt message completely.

Tobias and Daniel,

 

I just checked with the team and both holiday and emergency scheduling are already on the roadmap. Thank you!

Looks like this feature got bumped. Any update as to when it might be coming?
Original Message:
Sent: 01-23-2017 10:42
From: Clay Tison
Subject: Set an override closed hour call flow on schedule

Tobias and Daniel,

 

I just checked with the team and both holiday and emergency scheduling are already on the roadmap. Thank you!

Agreed. With the weather we're having it would be great to just be able to slap up an all flow heads up that we're closed, or something unique like that. An update would be great!

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Benjamin Winter
Mortenson Family Dental
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Original Message:
Sent: 03-20-2018 14:15
From: Sven Schiller
Subject: Set an override closed hour call flow on schedule

Looks like this feature got bumped. Any update as to when it might be coming?
Original Message:
Sent: 01-23-2017 10:42
From: Clay Tison
Subject: Set an override closed hour call flow on schedule

Tobias and Daniel,

 

I just checked with the team and both holiday and emergency scheduling are already on the roadmap. Thank you!

Soon...

There is an Edge issue that needs to be worked out, but a lot of the functionality is done. Hopefully out there by the end of Q2 if all goes well.

------------------------------
George Ganahl
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2018 14:15
From: Sven Schiller
Subject: Set an override closed hour call flow on schedule

Looks like this feature got bumped. Any update as to when it might be coming?
Original Message:
Sent: 01-23-2017 10:42
From: Clay Tison
Subject: Set an override closed hour call flow on schedule

Tobias and Daniel,

 

I just checked with the team and both holiday and emergency scheduling are already on the roadmap. Thank you!