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  • 1.  Can't change region in the new Chrome application

    Posted 01-20-2017 12:23

    I have installed the Chrome application and I have a problem to change region since it's not visible in the login screen. Since I'm part of the EMEA. 

     

    https://help.mypurecloud.com/articles/log-purecloud-chrome/

     

    Region missing



  • 2.  RE: Can't change region in the new Chrome application

    GENESYS
    Posted 01-20-2017 18:18

    Hi Tobias. I found this article on the Resource Center. https://help.mypurecloud.com/articles/change-region-purecloud-organization-purecloud-chrome/

     

    Does this help?



  • 3.  RE: Can't change region in the new Chrome application

    Posted 01-23-2017 10:39

    Hi @Gina Tyree. 

     

    I can't change the URL since our 'Option' is blocked by Administrator. It would be better if InIn kept it consistent throughout the application by adding the same drop down function as in web. 

     

    EMEA



  • 4.  RE: Can't change region in the new Chrome application

    Posted 01-25-2017 19:50

    Tobias,

     

    Thanks for your feedback on the product.  For the time being, your administrator will have to unblock this to allow you to change the setting.  As we plan our next set of changes to this product, we'll be sure to consider making improvements in this area.

     

    Thanks!



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