Inbound Calls are not routed into agent queue
- Login into pure cloud through our application
- Changed the user presence into "ON_QUEUE" through in our application - using this api patchUserIdPresencesSourceId
- Place the Inbound call and IVR prompt the menu
- Call is not transferred into my QUEUE
My routing status is 'IDLE'
{ "status": "IDLE", "startTime": "2017-01-05T19:32:22.200Z" }