It is not currently possible to transfer PureCloud calls to Contacts. We have to create them as People. This is a problem because if the contact does not have an email address we have to supply a unique dummy address. Also People does not have the Description field available in Contacts that is helpful to provide some basic information like business hours of the contact.

Hi @Justin Thomas. Thank you for letting us know about your idea! Your feedback is very valuable to us. We will see what we can do to work this into our development backlog.