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Do we offer group voicemail? ACD agents customer given the option to leave a message and the agents then have the ability to retrieve those voicemails that go in a group box.

  • 1.  Do we offer group voicemail? ACD agents customer given the option to leave a message and the agents then have the ability to retrieve those voicemails that go in a group box.

    GENESYS
    Posted 12-15-2016 17:29


  • 2.  RE: Do we offer group voicemail? ACD agents customer given the option to leave a message and the agents then have the ability to retrieve those voicemails that go in a group box.

    GENESYS
    Posted 12-15-2016 21:57

    Excellent question and thanks for submitting it, Greg! I am going to see if @Katie Ritz has more information that can help with this question. Thanks!



  • 3.  RE: Do we offer group voicemail? ACD agents customer given the option to leave a message and the agents then have the ability to retrieve those voicemails that go in a group box.

    GENESYS
    Posted 01-03-2017 20:22

    No, not yet. The closest you could get would be to create a dummy user account to receive the voicemails, and transfer to that user in an Architect flow as an option before transferring to the queue, or in the In-Queue Call Flow. Even then, though, the only way to access the voicemails would be to log in as that dummy user...which would not work well for agents.



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