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In Workforce Management, why can't I create a new service goal group even though I have the Master Admin role?

  • 1.  In Workforce Management, why can't I create a new service goal group even though I have the Master Admin role?

    GENESYS
    Posted 12-01-2016 21:56


  • 2.  RE: In Workforce Management, why can't I create a new service goal group even though I have the Master Admin role?

    GENESYS
    Posted 12-02-2016 13:28

    Before you can create and manage service goal groups, you must first select a management unit from the list in the upper right corner of the page. For more information, see https://help.mypurecloud.com/articles/service-goal-groups/.



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