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Can I have the PureCloud web-based (WebRTC) phone alert through my computer speakers but play audio during the call through my headset?

  • 1.  Can I have the PureCloud web-based (WebRTC) phone alert through my computer speakers but play audio during the call through my headset?

    GENESYS
    Posted 10-24-2016 17:50

    I want to hear alerts for incoming calls through my computer speakers, but I want to listen to the caller through my headset. Is it possible to have both?



  • 2.  RE: Can I have the PureCloud web-based (WebRTC) phone alert through my computer speakers but play audio during the call through my headset?

    GENESYS
    Posted 11-02-2016 19:43

    Sure!

     

    Incoming call alerts play through the default Playback Device configured in the computer's Sounds settings.

     

    For the PureCloud web-based phone, the microphone and speakers it uses are configured in the Phone Selector within your PureCloud Client.

     

     



  • 3.  RE: Can I have the PureCloud web-based (WebRTC) phone alert through my computer speakers but play audio during the call through my headset?

    GENESYS
    Posted 11-04-2016 18:14

    Thanks George! 



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