Good morning:
I appreciate if you can confirm to us if this requested feature was released in order to be set in a in-queue flow or to be used only in a specific queue?
Thank you.
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William MartĂn Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
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Original Message:
Sent: 10-25-2016 10:48
From: Shanti Lall
Subject: Can you change the hold music that plays when an agent places a customer on hold?
That'd be great! I know a lot of customers get tired of hearing the hold music... It'd be awesome if that was able to change dynamically based on current promos or something.