Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

  • 1.  Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

    GENESYS
    Posted 10-18-2016 20:25


  • 2.  RE: Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

    GENESYS
    Posted 10-18-2016 20:35

    Currently PureCloud Voice is only supported in a Central Deployment Model (CDM).  This does not allow for integrating with 3rd party PBX's located at customer sites/datacenters/clouds.

    Product Management is in the process of defining this capability and we should be able to support such hybrid architectures in the future.



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources