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Is there an API to initiate a chat from a third party app?

  • 1.  Is there an API to initiate a chat from a third party app?

    GENESYS
    Posted 10-14-2016 18:36


  • 2.  RE: Is there an API to initiate a chat from a third party app?

    GENESYS
    Posted 10-20-2016 23:05

    @Bill Devlin Do you have info on this?



  • 3.  RE: Is there an API to initiate a chat from a third party app?

    GENESYS
    Posted 10-21-2016 12:57

    As of today we do not have APIs for our chat solution.  Our goal is to expose chat endpoints sometime in 2017.  That being said, you can integrate PureCloud chat with other cloud solutions which support webhooks.  Using webhooks you can send notification events to PureCloud chats.  You can read more about our webhooks support at https://developer.mypurecloud.com/api/webhooks/



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