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How can I let interactive Intelligence know if I have a suggestion or feature request for PureCloud?

  • 1.  How can I let interactive Intelligence know if I have a suggestion or feature request for PureCloud?

    GENESYS
    Posted 10-14-2016 16:30

    If I have a idea to help improve PureCloud, what's the best way for me to let someone know? (Internally, I know we have UserVoice, but what could a customer use?)



  • 2.  RE: How can I let interactive Intelligence know if I have a suggestion or feature request for PureCloud?

    GENESYS
    Posted 10-17-2016 14:21

    Hey Jordan, I just ran this question by one of the members of our Product Management team and there is a manual process in place at the moment that will likely be replaced by a more automated process one day soon (likely this quarter). For now, our customers can let the following contacts know about their suggestions, and those contacts (listed below) will then share that information with our Product Management team. At that point, the Product Management team begins the enhancement request process.

     

    • PSO Implementation Teams
    • Support organizations (internal)
    • Client Account Managers (CAMs)
    • Sales
    • Solutions Engineering
    • Executive

     

    I think we'll all look forward to updating (and outdating) this post soon!



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