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Is it possible to assign a priority to emails? Also, can I set emails to autoanswer?

  • 1.  Is it possible to assign a priority to emails? Also, can I set emails to autoanswer?

    GENESYS
    Posted 09-29-2016 17:16


  • 2.  RE: Is it possible to assign a priority to emails? Also, can I set emails to autoanswer?

    GENESYS
    Posted 10-11-2016 20:00

    @Nicholas Luthy  can you further comment on auto-answer as well? Your response seems to refer to an automated reply to the customer when the email is received by PureCloud. I am thinking of the other type of auto-answer, where an agent is routed an email and we want it to "auto-answer" so the agent doesn't have to specifically answer the email before it times out and sets them to Not Responding. Can we do that type of auto-answer?



  • 3.  RE: Is it possible to assign a priority to emails? Also, can I set emails to autoanswer?

    Posted 07-05-2017 20:14

    Hello,

    We had the chance to test the upcoming Auto Reply tool in Architect.

    We can confirm that the functionality works like a charm.



  • 4.  RE: Is it possible to assign a priority to emails? Also, can I set emails to autoanswer?

    Posted 07-10-2017 11:01

    Thanks for the great feedback!



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