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Do telephony and contact center terms and acronyms test your memory?

  • 1.  Do telephony and contact center terms and acronyms test your memory?

    GENESYS
    Posted 09-20-2016 15:55

    You can use the Resource Center's Glossary to look up those pesky terms.

     

    https://help.mypurecloud.com/glossary/



  • 2.  RE: Do telephony and contact center terms and acronyms test your memory?

    GENESYS
    Posted 12-13-2016 22:11

    You might look at adding Calling Party Name and Calling Party Number.

     



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