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  • 1.  What is a preview call?

    GENESYS
    Posted 09-06-2016 17:42

    From https://help.mypurecloud.com/articles/utilization/, "PureCloud treats preview calls as callbacks for utilization purposes."  



  • 2.  RE: What is a preview call?

    GENESYS
    Posted 10-11-2016 11:18

    A Preview call is a type of Outbound Campaign call, where the agent is presented a script of the customer's data, and then places the call when they're ready.  See https://help.mypurecloud.com/articles/dialing-modes/ for details.



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