Genesys Cloud CX

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Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

  • 1.  Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

    GENESYS
    Posted 02-20-2018 16:41


  • 2.  RE: Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

    GENESYS
    Posted 02-23-2018 14:44

    Hi Nicole,

    I certainly understand the need for that and it's an enhancement that we plan to add (a new field/button (print) in the completed evaluation to allow printing the evaluation with all interaction data, all question groups and questions. Right now that doesn't work well - though you can technically select the print option from the edit tab on your window.

    I don't know yet when the development team can work on that but I'll come back and update this response at some point.

    Thanks for bringing this to our attention.

    Lesley